||2 per Location
|Average Efficiency Gain
| *Average tech bills out 2000 hours. 8% x 20 techs =3200 hours)
|Return on Investment (1 Year)
We were able to compare the average efficiency of 9 technicians before and after the introduction of standard job codes. During year 1, the dealership in this example was not using standard job codes and did not have many quoted repair orders. This resulted in an average efficiency of 92.53%.
In year 2, the dealership saw an overall efficiency gain of 8% in the first 4 months after implementation of the standard job codes.
The standard job codes include a description for both the technician and the customer. The complaint box is prepopulated with a description of what that particular job entails for the technician. The correction box is prepopulated with a description detailing the service work performed by the technician.
Technicians can now spend more time on repairs and less time on paperwork. The prepopulated information also helps provide a professional explanation for the customer. This also helps avoid inadequate descriptions with spelling and/or grammar errors.